Privacy Policy
Novogenics Privacy Policy
Effective Date: June 2025
At Novogenics, we are committed to protecting your privacy and handling your personal
information with care and transparency. This Privacy Policy explains how we collect, use,
store, and protect your data when you engage with our clinic and online services.
1. Who We Are
Novogenics is a UK-based private aesthetic hair restoration clinic specialising in female hair
loss and regenerative medicine. We comply with UK data protection laws and operate under
the General Data Protection Regulation (GDPR).
2. What Personal Information We Collect
We may collect and store the following types of personal data:
Full name, date of birth, and contact information (e.g. address, phone number, email)
Medical history, consultation records, treatment plans
GP contact details (if provided)
Payment and billing information
3. How We Store Your Information
All personal health records and appointment information are securely stored using Cliniko, a
GDPR-compliant, encrypted practice management software.
Only Dr. Aminah Amer (clinic owner and practitioner) has access to your full clinical record.
4. How We Use Your Information
Your data is used for the purpose of:
Booking and managing appointments
Providing consultations and treatments
Creating treatment records and clinical notes
Communicating with you regarding your care
We may also use anonymised data for service improvement, audits, or research purposes.
5. Sharing Your Information
Your personal data will never be sold or shared for marketing purposes.
We may share your information:
With your GP or other healthcare providers, but only with your explicit consent
With emergency services, if there is a serious concern for your safety or in life-
threatening situations where consent cannot be obtained, and disclosure is in your best
interest
6. Your Rights
Under GDPR, you have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data (where legally applicable)
Withdraw your consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at: info@novogenics.co.uk
7. Data Retention
We retain medical records for a minimum of 8 years after your last appointment, in line with
UK clinical record-keeping standards.
8. Security Measures
Cliniko encrypts all stored and transmitted data
Two-factor authentication is used for account access
Devices used for clinical access are password-protected and regularly updated
9. Updates to This Policy
This Privacy Policy may be updated from time to time. The most recent version will always
be available on our website.
For any questions or concerns about your privacy, please contact us at:
Novogenics Ltd
Female Hair Loss • Regenerative Medicine
27 Firswood Mount, Gatley SK8 4JY
This policy was last updated on June 2025